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Terms of Service - 3DMenu

Plan scope, rollout rules, payments and termination.

3Dmenu.pl Terms of Service

§1. General provisions

  1. The Terms set out the rules for providing and using the services available within 3Dmenu.pl.
  2. The Service Provider is Michał Rudnicki, operating under the 3Dmenu.pl brand.
  3. Address of the Service Provider: ul. Wielka 39/1, 53-426 Wrocław.
  4. Electronic contact is possible at kontakt@3dmenu.pl.
  5. Contact by phone is possible on +48 510 444 031.
  6. The services are addressed primarily to businesses whose activity is related to hospitality.
  7. The Offer may also be addressed to hotels, event facilities and other entities presenting a food and drink offering.
  8. The Terms are made available to the Client before the Agreement is concluded.
  9. The Client may download, save and reproduce the Terms at any time.
  10. If mandatory provisions grant the Client broader protection, those provisions apply.

§2. Definitions

3DMenu - a system enabling the digital presentation of a food and drink offering using 2D, 3D and AR technologies.

Interactive Menu - an online menu operating within the 3DMenu system.

Admin Panel - a panel enabling the management of selected elements of the Interactive Menu.

Analytics Panel - a module presenting data on the use of the Interactive Menu.

3D/AR Render - a digital model of a selected menu item, prepared on the basis of reference materials.

3D Mode - the ability to view, rotate and zoom in on a model without launching augmented reality.

AR Mode - the presentation of a digital model in the User's real surroundings.

Client - the entity concluding with the Service Provider an Agreement concerning 3DMenu services.

User - a person using the Interactive Menu made available by the Client.

Venue - a single hospitality outlet covered by the rollout.

Plan - a defined scope of services offered by 3DMenu.

Offer - the current description of the Plans, features, prices and technical parameters.

Order - the scope of services, parameters and price terms accepted by the Client.

Agreement - the legal relationship arising as a result of the acceptance of an Order or the signing of a separate agreement.

Client Materials - content, photos, logotypes and other materials provided to the Service Provider.

Marketing Materials - materials using Renders in advertising, social media or the Client's communications.

Billing Period - the period for which the Client pays for access to the service.

§3. Individual Agreement and contractual documents

  1. 3DMenu services may be provided on the basis of an individual Agreement concluded with the Client.
  2. Appendix No. 1, setting out the individual parameters of the service and the rollout, may form an integral part of the Agreement.
  3. The Appendix may set out in particular the Plan, the price, the number of Renders, the deadlines and the functional scope of the service.
  4. In the event of a discrepancy, the individually agreed content of the Agreement takes precedence.
  5. Next, the provisions of Appendix No. 1 concerning the individual parameters of cooperation apply.
  6. After that, the Terms in force on the day the Agreement was concluded apply.
  7. Information published on the 3dmenu.pl website is for information purposes only, unless it has been incorporated into the Agreement.
  8. A later change to the price list or to the information on the website does not automatically change an Agreement already concluded.
  9. The Client receives the Terms before the Agreement is concluded, in a form that allows them to be saved and reproduced.
  10. The version of the Terms applicable to a given Agreement is indicated in the Agreement or in Appendix No. 1.

§4. Conclusion of the Agreement

  1. The Agreement may be concluded electronically or in the form of an individually agreed document.
  2. Placing an Order requires acceptance of the current Terms.
  3. An Order may require prior payment.
  4. The Agreement is concluded once the Service Provider has accepted the Order.
  5. Confirmation may be provided electronically.
  6. The Client receives information about the selected Plan, the price and the Billing Period.

§5. Scope of the 3DMenu system

  1. 3DMenu enables a food and drink offering to be presented in digital form.
  2. The Interactive Menu may contain texts, photos, 3D/AR Renders, promotional sliders or other promotional materials.
  3. The number of Renders depends on the selected Plan.
  4. A single Render may be available in both 3D Mode and AR Mode.
  5. The User may rotate and zoom in on Renders in 3D Mode.
  6. 3D Mode works without the need to turn on the camera.
  7. AR Mode makes it possible to display a digital model in real surroundings.
  8. The model may be presented on the User's table at a realistic 1:1 scale.
  9. The Interactive Menu operates through an individual web address.
  10. Access to the Menu is not limited exclusively to QR codes.
  11. The link may be used on a website or in social media.
  12. It may also be used in printed materials, booking systems and other channels.
  13. The Service Provider may prepare QR codes, NFC and other means of redirection.
  14. The Interactive Menu does not require a dedicated mobile application to be installed.

§6. Features common to the Plans

  1. Every standard Plan provides access to the Interactive Menu.
  2. Every standard Plan allows Renders to be used in 3D Mode and AR Mode.
  3. Every Plan includes access to the Admin Panel.
  4. The Panel enables the management of basic information about menu items.
  5. The scope of visual personalisation depends on the selected Plan.
  6. Every standard Plan includes at least basic analytics. The scope of analytics depends on the selected Plan and the active add-ons.
  7. A standard Plan covers one Venue.
  8. Further Venues may be added on individually agreed terms.

§7. The "Na Start" Plan

  1. The "Na Start" Plan is the basic variant of 3DMenu.
  2. The Plan covers a maximum of 15 3D/AR Renders.
  3. Renders are prepared in high Full HD quality (1080p).
  4. The Plan uses a basic shared server environment.
  5. The indicative scale of traffic is approximately 1500 Users a month.
  6. This value does not constitute a technical limit of the service.
  7. The Plan uses the basic template of the Interactive Menu.
  8. The Client receives access to the Admin Panel.
  9. The "Na Start" Plan includes basic analytics in the standard price.
  10. Extended analytics can be unlocked for an additional fee of 100 PLN net a month.
  11. Extended analytics may be activated from the Admin Panel once the Client has accepted the fee.
  12. The Plan does not include, as standard, advanced integration with the Client's existing system.
  13. Additional Renders and updates may require a separate quote.
  14. QR stands and additional materials may be ordered separately.

§8. The "Gastro" Plan

  1. The "Gastro" Plan is intended for more extensive menus.
  2. The Plan covers up to 40 3D/AR Renders.
  3. Renders are prepared in Full HD quality (1080p); for an additional fee they may be prepared in 4K quality.
  4. The Plan uses a higher-performance server environment.
  5. The indicative scale of traffic is approximately 10 000 Users a month.
  6. This value does not constitute a technical limit of the service.
  7. The Plan allows extended personalisation of the Interactive Menu.
  8. Personalisation may include the logo, the background and selected elements of the visual identity.
  9. The Plan may include basic integration with the Client's existing website.
  10. The Client receives a basic monthly analysis of traffic and User interactions.
  11. The detailed scope of data follows from the current Offer.
  12. The Plan includes the standard set of rollout materials specified in the Offer.
  13. Additional materials can be ordered for a fee.

§9. The "Premium" Plan

  1. The "Premium" Plan is the most extensive standard variant of 3DMenu.
  2. The Plan covers up to 80 3D/AR Renders.
  3. Renders are prepared in 4K quality.
  4. The Plan uses a high-quality individual server environment.
  5. The indicative scale of traffic is approximately 30 000 Users a month.
  6. This value does not constitute a technical limit of the service.
  7. The Plan provides broad options for personalising the Interactive Menu.
  8. Personalisation concerns the features available in the current version of the system.
  9. Creating new modules may require a separate quote.
  10. The Plan includes an advanced monthly analysis of traffic and User interactions.
  11. Premium receives a higher priority in the handling of requests than Gastro and Na Start.
  12. The Plan includes a priority queue for the preparation of Renders.
  13. The Plan may include fuller integration with the Client's existing solutions.
  14. The scope of integration depends on the technical capabilities of the external system.
  15. The Plan includes the rollout materials indicated in the current Offer.

§10. The "Enterprise" Plan

  1. Enterprise is a solution prepared individually.
  2. It may cover a single Venue, a restaurant chain or multiple brands.
  3. Enterprise has no standard limit of Renders.
  4. The scope of the service follows from the individual Order.
  5. Enterprise may include dedicated server infrastructure.
  6. The Plan may include non-standard modules and integrations.
  7. It may also include individual analytics and central management.
  8. Enterprise has the highest standard priority in the handling of requests.
  9. The Parties may agree a separate SLA level.
  10. The detailed terms are agreed before the rollout begins.

§11. Admin Panel

  1. Access to the Admin Panel is part of every standard rollout.
  2. The Panel may allow prices, descriptions and information about dishes to be changed.
  3. It may also allow ingredients and allergen information to be changed.
  4. The scope of features depends on the current version of the system.
  5. The Client is responsible for the correctness of the information it enters itself.
  6. This applies in particular to prices, ingredients and allergen information.
  7. The Client may not publish unlawful content.
  8. The Client is responsible for the security of its access credentials.
  9. Access credentials should not be passed on to unauthorised persons.

§12. Analytics

  1. The scope of analytics depends on the selected Plan.
  2. The "Na Start" Plan includes basic analytics in the standard price.
  3. A Client on the "Na Start" Plan may unlock extended analytics for an additional fee of 100 PLN net a month.
  4. Activation of extended analytics requires the Client's acceptance. It may take place in the Admin Panel or on the basis of an individual arrangement between the Parties.
  5. The detailed scope of basic and extended analytics is set out in the accepted Offer, the Order, the Agreement or Appendix No. 1.
  6. Gastro includes a basic monthly analysis of traffic and interactions.
  7. Premium includes an advanced monthly analysis of traffic and interactions.
  8. Enterprise may include an individually configured scope of analytics.
  9. Analytics data is for information purposes only.
  10. The data does not constitute a guarantee of achieving specific sales results.
  11. Analytics may depend on Users' consents and privacy settings.

§13. 3D and AR Renders

  1. Renders are created on the basis of real dishes or accepted reference materials.
  2. Their purpose is to present the appearance and proportions of a dish realistically.
  3. A Render does not guarantee an identical appearance of every dish prepared.
  4. The actual dish may differ in the details of its execution.
  5. Differences may result from the preparation, the ingredients or the way of serving.
  6. The AR scale refers to the digital model prepared.
  7. The Service Provider exercises due care in reproducing the proportions.
  8. The Client should raise any material comments during acceptance of the Renders.
  9. A change in the appearance of a dish may require a new Render to be prepared.
  10. Preparation of a new Render may be subject to an additional fee.

§14. Preparation of materials

  1. The materials may be prepared during a visit by the Service Provider to the Venue.
  2. The Parties may also agree that the materials will be provided by the Client.
  3. The date for carrying out the work at the Venue is agreed individually.
  4. The Client ensures that the necessary photos or recordings can be taken.
  5. The materials may be produced during the standard serving of dishes.
  6. The Client should cooperate to the extent necessary to fulfil the Order.
  7. Delays on the Client's side may postpone the completion date accordingly.

§15. Rollout and acceptance

  1. The rollout covers the configuration of the Interactive Menu in accordance with the Order.
  2. The scope may also cover the configuration of the Admin Panel.
  3. The Service Provider makes available an individual link leading to the Menu.
  4. It may also prepare appropriate redirecting materials.
  5. The moment of rollout is deemed to be the making available of a working Interactive Menu.
  6. The Client has seven days to submit comments concerning the conformity of the rollout.
  7. The period runs from the notification that the rollout has been completed.
  8. A lack of comments means acceptance of the rollout to the extent that it could be checked.
  9. Later technical errors may still be reported as part of support.

§16. Integrations

  1. The Interactive Menu may be connected with the Client's website.
  2. Other integrations agreed by the Parties are also possible.
  3. The scope of integration depends on the selected Plan.
  4. Integration also depends on the technical capabilities of the external system.
  5. The Service Provider is not liable for restrictions imposed by external providers.
  6. Non-standard integrations may require a separate quote.

§17. Redirecting materials

  1. The Service Provider may supply materials that make it easier to enter the Interactive Menu.
  2. These may be QR stands, QR stickers or NFC tags.
  3. Other materials agreed with the Client are also possible.
  4. The number of materials included in the Plan follows from the current Offer.
  5. Materials beyond the standard scope may be subject to an additional charge.
  6. An individual design of the materials may require a separate quote.

§18. Language versions

  1. The Interactive Menu may support multiple language versions.
  2. The number of available languages depends on the current version of the system.
  3. The Client is responsible for the correctness of its own translations.
  4. Automatic translations should be verified before business use.
  5. The Service Provider does not guarantee that automatic translations are free of errors.

§19. Technical requirements

  1. Using the Menu requires a device with Internet access.
  2. An up-to-date browser supporting the system's technologies is required.
  3. 3D Mode works independently of AR Mode.
  4. The availability of AR depends on the User's device.
  5. It may also depend on the operating system and the browser.
  6. AR Mode may require access to the camera.
  7. Lighting may affect the correct detection of surfaces.
  8. Lack of AR availability still prevents use of the Menu.
  9. The User may still use 3D Mode and the other features.

§20. Availability and maintenance of the system

  1. The Service Provider exercises due care to ensure the stable operation of the system.
  2. The system may be temporarily unavailable during technical work.
  3. Unavailability may also result from an infrastructure failure.
  4. Planned work will be carried out with the least possible impact on Clients.
  5. The Service Provider does not guarantee availability of the system 100% of the time.
  6. An individual availability guarantee requires a separate SLA.
  7. The Service Provider is not liable for failures of telecommunications operators.
  8. Nor is it liable for failures of independent external services.

§21. Technical support and order of requests

  1. Every standard Plan includes technical support.
  2. Requests are handled according to their order and the priority of the Plan.
  3. Enterprise has the highest priority.
  4. Premium requests are handled next.
  5. Gastro has the next priority.
  6. Na Start requests have the standard priority level.
  7. The Service Provider responds to a request no later than within 10 calendar days.
  8. The time limit concerns the giving of a response, not the mandatory resolution of the problem.
  9. The Service Provider endeavours to handle requests in the shortest possible time.
  10. The repair time depends on the type and complexity of the problem.
  11. Enterprise may have individual response times specified in the SLA.
  12. Technical support does not automatically cover new Renders.
  13. Nor does it cover the building of new functionalities.
  14. Such work may require a separate quote.

§22. Complaints

  1. Complaints may be submitted to kontakt@3dmenu.pl.
  2. A complaint should contain the Client's details and a description of the problem.
  3. It is advisable to provide information enabling the problem to be reproduced.
  4. The Service Provider responds to a complaint within 14 calendar days.
  5. If necessary, the Service Provider may ask for additional information.
  6. The time limit may start to run upon receipt of the information necessary to consider the complaint.
  7. The response will be provided electronically.

§23. Payments

  1. The service may be billed monthly or annually.
  2. The selected Billing Period follows from the Order.
  3. B2B prices may be presented as net prices.
  4. VAT will be added if the regulations so require.
  5. The subscription is payable in advance.
  6. The setup fee follows from the current Offer or the Order.
  7. Some Plans may have no setup fee.
  8. The payment deadline follows from the payment system or the sales document.
  9. Fees for additional extensions are added to the subscription from the activation of the add-on.
  10. For other Billing Periods, the method of billing for the add-on is specified in the Order.
  11. Non-payment may result in temporary suspension of access.
  12. The Client may be called upon to settle the arrears before suspension.

§24. Monthly subscription

  1. The monthly subscription covers successive monthly Billing Periods.
  2. A monthly Agreement is concluded for an indefinite period, unless the Order provides otherwise.
  3. The Client may terminate the Agreement with one month's notice.
  4. The Parties may individually agree other terms.

§25. Annual subscription and automatic renewal

  1. The annual subscription provides access to the service for twelve months.
  2. The period begins on the day indicated in the Order or during activation of the service.
  3. The fee for the entire annual period is charged in accordance with the Order.
  4. Earlier cancellation by the Client does not result in a refund of the unused part of the fee.
  5. The exception is situations where mandatory provisions require a refund.
  6. The annual subscription renews automatically for a further twelve months.
  7. Renewal takes place at the promotional annual price applicable to the given Plan.
  8. The renewal price is indicated to the Client before the start of the next period.
  9. The Service Provider may inform the Client of the planned renewal by electronic means.
  10. The Client may switch off automatic renewal before the end of the current period.
  11. Switching off renewal does not result in loss of access before the end of the paid period.
  12. If the renewal price changes, the Client will be informed in advance.
  13. The Client may then switch off automatic renewal before the start of the next period.

§26. Change of Plan

  1. The Client may request a change of Plan.
  2. An upgrade of the Plan may be introduced during the current Billing Period.
  3. The price difference is determined before the upgrade is activated.
  4. A downgrade of the Plan may take effect from the next Billing Period.
  5. The change may affect the number of available Renders.
  6. It may also affect personalisation, analytics and infrastructure performance.
  7. The Client will be informed of such consequences before the change.

§27. Client Materials

  1. The Client retains the rights to the Materials it has provided.
  2. The Client ensures that it holds the rights required to use them.
  3. This applies to photos, texts, marks and logotypes.
  4. The Client grants the Service Provider the licence needed to fulfil the Order.
  5. The licence covers the use of the Materials in the 3DMenu system.
  6. The Client is liable for claims arising from materials provided without the required rights.

§28. Rights to Renders and 3D models

  1. The economic copyrights to the Renders and 3D models remain with the Service Provider.
  2. The Client does not acquire ownership rights to the source files of the models.
  3. The Client receives a non-exclusive licence for the duration of the active Agreement.
  4. The licence is non-transferable, subject to the permitted marketing use.
  5. The Client may use the Renders in the marketing of its business.
  6. This applies to the website, advertisements, social media and promotional materials.
  7. The Client may also use the materials in other activities promoting its own Venue.
  8. The Client may commission the marketing agency serving it to publish the materials.
  9. Such sharing does not mean a transfer of rights to the Renders.
  10. The Client may not pass the source files on to third parties.
  11. Using the models to recreate a competing service is prohibited.
  12. Transferring the models to another 3D or AR platform without the Service Provider's consent is prohibited.
  13. The Client may not sell or sublicense the models.
  14. Reverse engineering of the models and of the system is prohibited.
  15. The Client may not commission third parties to technologically copy the Renders.
  16. After the end of the Agreement, the Client's licence expires.
  17. The Client then loses the right to continue using the Renders.
  18. Different rules may be agreed in an individual Agreement.

§29. 3DMenu software

  1. The 3DMenu software remains the property of the Service Provider or the relevant licensors.
  2. The Client receives only the right to use the system during the active Agreement.
  3. The Client does not receive the source code.
  4. The Client may not copy or modify the software.
  5. Circumventing the system's technical safeguards is prohibited.
  6. Reverse engineering is prohibited, unless mandatory provisions provide otherwise.

§30. Personal data and privacy

  1. The rules for data processing are set out in the current 3Dmenu.pl Privacy Policy.
  2. The system may process technical data related to the use of the Menu.
  3. The scope of data depends on the features used.
  4. Analytics features may depend on the User's consents.
  5. Cookie mechanisms operate in accordance with the User's privacy settings.
  6. If cooperation requires the entrustment of data, the Parties may conclude an appropriate agreement.

§31. Obligations of the Client

  1. The Client provides the information needed for the proper performance of the service.
  2. The Client is responsible for keeping the content published in the Interactive Menu up to date.
  3. This applies in particular to prices, ingredients and allergen information.
  4. The Client may not use the system for activities contrary to the law.
  5. Publishing content that infringes the rights of third parties is prohibited.
  6. The Client should adequately protect the access credentials for the Panel.
  7. Any suspicion of unauthorised access must be reported to the Service Provider without delay.

§32. Liability

  1. The Service Provider does not guarantee the achievement of specific sales results.
  2. Sales and analytics data is for information purposes only.
  3. The Service Provider is not liable for Users' purchasing decisions.
  4. The Service Provider is not liable for the quality of dishes prepared by the Client.
  5. Nor is it liable for content entered by the Client itself.
  6. The Service Provider is not liable for problems arising from Users' devices.
  7. Nor is it liable for failures of the Internet or of third-party systems.
  8. In B2B relationships, the Service Provider's liability is limited to the equivalent of three monthly subscriptions.
  9. For an annual subscription, the equivalent of three months of the given Plan applies.
  10. The limitation does not apply where its application is excluded by mandatory provisions of law.
  11. The limitation does not cover damage caused intentionally.

§33. Suspension of the service

  1. The Service Provider may temporarily suspend the service in the event of a material breach of the Terms.
  2. This also applies to payment arrears.
  3. The service may also be suspended for security reasons.
  4. The Client will be informed in advance if circumstances permit.
  5. In the event of a serious threat, suspension may take place immediately.

§34. Termination of the Agreement

  1. The conditions of termination depend on the selected Billing Period.
  2. A monthly Agreement may be terminated in accordance with §24.
  3. The annual subscription remains in force until the end of the paid period.
  4. Switching off automatic renewal does not cause the annual Agreement to end earlier.
  5. After the end of the Agreement, access to the Interactive Menu is switched off.
  6. Access to the Admin Panel may be blocked.
  7. The licence for the Renders expires in accordance with §28.
  8. Data may be deleted after the provision of services has ended.
  9. Data required by law may be stored for the required period.

§35. Changes to the Terms

  1. The Terms may be changed for important reasons.
  2. The reason may be a change in the law.
  3. The reason may also be the development of the technology or functionality of 3DMenu.
  4. A change may result from the need to improve the security of the system.
  5. Active Clients will be informed of material changes electronically.
  6. Changes do not apply retroactively to completed Billing Periods.
  7. A material worsening of the terms requires that the Client be enabled to end further renewal of the service.
  8. The individual Agreement and the accepted Order retain precedence.

§36. Final provisions

  1. The Terms are governed by Polish law.
  2. Matters not regulated here are governed by the applicable provisions of law.
  3. The Parties should first seek an amicable resolution of any dispute.
  4. The Terms are available free of charge on the 3dmenu.pl website.
  5. The Client may save the Terms before concluding the Agreement.
  6. For a given Order, the version of the Terms accepted when the Agreement was concluded applies.
  7. The Polish version of the Terms is the binding version.
  8. Translations into other languages are auxiliary in nature.

Customer service

Email: kontakt@3dmenu.pl
Phone: +48 510 444 031
Website: 3dmenu.pl

Terms last updated: 06.10.2026